Modernizing Citizen-Government Interaction
In the heart of Bolívar, the Magangué City Hall faced a mounting challenge: managing the influx of thousands of physical petitions, complaints, and claims (PQRs) from citizens. The manual process was slow, prone to errors, and lacked transparency. We stepped in to build a PQR Software solution that would not only digitize this process but fundamentally change how the local government interacts with its people.
The Bureaucratic Bottleneck
Before our intervention, a simple petition could take weeks to process, often getting lost in a sea of paperwork. Citizens had no way to track their requests, leading to frustration and mistrust. The administration needed a robust, secure, and efficient system to handle the volume and legal requirements of public service.
The Solution: A Flutter-Powered Platform
We chose Flutter Web to deliver a highly responsive and consistent experience across all devices. The platform was designed with two main users in mind: the citizen seeking answers and the public servant needing efficient tools.
Key Achievements
- Handling Scale: The system successfully manages over 5,000 PQRs monthly, proving its stability and robustness under heavy load.
- Automated Validation: We implemented intelligent validation rules that ensure every request meets the necessary legal criteria before it enters the workflow, saving countless hours of manual review.
- Real-Time Dashboard: Decision-makers now have access to a live dashboard showing the status of all requests, bottlenecks, and performance metrics.
Impact on Governance
The deployment of this software had immediate and tangible effects:
- Transparency: Citizens can now track their requests in real-time, fostering a new sense of trust in their local government.
- Efficiency: Response times were drastically reduced, as the system automatically routes requests to the correct department and alerts officials of impending deadlines.
- Regulatory Compliance: The system ensures that the City Hall adheres to strict legal timelines for responding to citizens, significantly improving regulatory compliance scores.
Technical Excellence
- Framework: Built with Flutter Web for a unified codebase and high performance.
- Integration: Seamlessly integrated with existing government legacy systems to ensure data continuity.
- Security: Implemented bank-grade security protocols to protect sensitive citizen data.
Location: Magangué City Hall, Bolívar - Colombia.